Tips If Storm Knocks Out Your Power

 
Rendering

NEW YORK – Con Edison is monitoring the winter storm that is expected to hit our region tonight, and Friday and mobilizing to respond to any service problems that may occur.

 

More than 700 outside workers have been scheduled to address power outages that may arise in New York City and Westchester County.

 

The wind could bring down power lines, causing customers to lose service and creating a safety hazard. In addition, road salt will mix with melting ice and could damage underground electrical wiring and lead to outages.

 

The company urges members of the public to stay away from downed wires. They may be live. 

For your safety, we may guard downed wires until crews make repairs. Our personnel may be in unmarked cars but will always have Con Edison identification.

 

Restoration Plan

The priority for restoration will be critical customer facilities that have an impact on the public, such as mass transit, hospitals, police and fire stations, and sewage and water-pumping stations.

 

Crews will then prioritize repairs that will provide power to the largest numbers of customers as quickly as possible, then move on to restore smaller groups and individual customers.

 

How to Report an Outage

Customers can sign up for text alerts at coned.com/text. 

Customers can also report outages and check service restoration status at conEd.com/reportoutage, with Con Edison’s mobile app for iOS or Androiddevices, or by calling 1-800-752-6633.

 

Con Edison is sending texts to customers in the areas expected to be hit the hardest.

 

Customers who report outages will receive updates from Con Edison with their estimated restoration times as they become available. Information on outages and restoration times is also available at the Con Edison outage map.

 

Safety Tips

• Do not go near downed wires. Treat downed wires as if they are live. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water.

• Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.

• Members of the public should also avoid transformers that are brought to the  ground. The transformers are gray metal drums attached to the wires and poles.  

• Follow the manufacturer’s instructions for installing and using a portable generator. Never plug a generator into a wall unit, use it indoors, or set it up outdoors near open home windows or air-handling vents.

• If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.

• Charge your cellphones and other mobile devices while you have power.

• Make sure your flashlights and any battery-operated radios are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.

• For more storm tips and preparation, go to www.conEd.com

Customers can follow Con Edison on Twitter or Facebook for general outage updates, safety tips and storm preparation information.

The company is in contact with New York City Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response if needed.